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FAQ
Get clear answers to the most common questions about applying, onboarding, pay, scheduling, and working with Mimak Services. If you do not see what you need, contact our team and we will be happy to help.
Share your hiring goals, timelines, and key requirements. We will agree the scope, rates, and service levels, then introduce your dedicated account manager. Once the agreement is in place, sourcing begins immediately.
We provide temporary staffing, temp-to-permanent, permanent recruitment, and project-based outsourcing. Engagements can be on-demand or through a preferred supplier arrangement.
Our network spans healthcare, administration, customer service, hospitality, light industrial, and professional services. We place clinical and non-clinical roles at all levels.
For common roles we can submit qualified shortlists within 24 to 72 hours. Timelines for niche positions depend on availability and screening requirements.
We verify skills and experience, conduct behavioural interviews, and check references. Role-specific assessments can be included on request.
Yes. Based on the role and jurisdiction we can provide criminal checks, employment verification, education verification, professional registration, immunization records, and other compliance needs.
Yes. We follow provincial regulations in Canada and applicable NHS and UK standards. Documentation is maintained and auditable.
For temporary and contract roles, Mimak Services is the employer of record. We manage payroll, statutory deductions, vacation pay, and benefits eligibility where applicable.
Workers submit hours through our secure online portal. Your designated approver reviews and authorizes timesheets according to your internal process.
We process payroll in line with local legislation and the agreed assignment terms. Overtime and holiday rates follow the contract and applicable laws.
If a permanent placement ends within the guarantee window, we will provide a replacement search at no additional fee. For temporary roles we can replace workers promptly when notified.
Temporary rates include pay, statutory costs, and our service charge. Permanent recruitment uses a success-based fee calculated on starting compensation. All terms are confirmed in writing before work starts.
Yes. We build dedicated sourcing teams, schedule assessment days, and use talent pools for fast deployment across multiple sites.
Yes. We place talent in all working models and across multiple locations in Canada and the UK.
We review site requirements, provide role-specific safety guidance, and align with your health and safety policies. Insurance coverage and certificates are available on request.
We use inclusive job content, diverse sourcing channels, structured interviews, and reasonable accommodations throughout the process.
Your account manager provides weekly progress updates, fill rates, time-to-submit, compliance status, and other agreed metrics. Custom reports are available.
Candidate and client data is processed only for recruitment and employment purposes and stored securely. We comply with applicable privacy laws.
Contact your account manager. We will address the issue, replace the worker if needed, and update the brief to improve future matches.
Yes. We can share relevant testimonials and examples that match your sector and hiring goals.
Notify your account manager before the assignment end date. We will process extensions or closeout and ensure a smooth transition.
You will have a single point of contact who coordinates recruiters and compliance. We agree a review schedule with clear escalation paths.
Invoices are issued on the agreed cycle, typically weekly for temporary staffing and on start date for permanent hires. Standard terms are outlined in the service agreement.
Complete our online application and upload your resume. A recruiter will review your profile and contact you to discuss suitable opportunities. If we do not have an immediate match, we will keep your details on file and reach out when roles open.
Yes. A current resume helps us understand your experience and present you effectively to employers. If you need guidance, ask your recruiter for a simple resume template.
We support roles across multiple industries, including healthcare, administration, customer service, hospitality, light industrial, and professional services. Opportunities include permanent, temporary, contract, and temp-to-perm placements.
Timelines vary by role and client requirements. We aim to acknowledge applications within a few business days. If you are shortlisted, a recruiter will contact you to arrange next steps.
After an initial screening, you may be invited for an interview with Mimak Services and then with the client. Skills tests or reference checks may be required depending on the role.
Be prepared to provide government-issued identification, proof of eligibility to work, banking details for payroll, certifications relevant to your role, and references.
Many clients require background screening, which may include references, employment verification, criminal checks, and, for certain roles, credential validation or immunization records.
Pay frequency depends on the assignment and location. Details will be confirmed in your assignment letter. Payroll is processed on time when approved hours are submitted.
Follow the instructions provided at the start of your assignment. Most assignments use our secure online portal. Submit hours by the stated deadline to avoid delays in payment.
Some assignments include access to statutory benefits and, where applicable, additional group plans. Eligibility and details vary by client and assignment length.
Yes, with prior approval. Notify your recruiter and on-site supervisor as early as possible so we can plan coverage and keep the assignment on track.
Speak with your recruiter. We will work with you and the client to address concerns, adjust responsibilities where possible, or explore a different placement.
Log in to the candidate portal or contact your recruiter to update availability, preferred locations, shift patterns, and contact information.
Mimak Services generally places candidates who already have the legal right to work in the country of the assignment. Sponsorship is not typically available.
Yes. If you refer a candidate who is successfully placed, you may be eligible for a referral bonus. Ask your recruiter for current program details and conditions.
Notify your on-site supervisor and your Mimak Services recruiter immediately. Timely communication helps us support you and the client team.
Your Mimak Services recruiter remains your primary contact. For day-to-day matters on site, follow the direction of your assignment supervisor. Escalate any concerns to your recruiter promptly.
Your safety is our priority. Report concerns to your on-site supervisor and to your recruiter right away. For urgent issues, follow the client’s emergency procedures and notify us as soon as it is safe to do so.
What our Partners say
It's straightforward, and Mimak Services simplifies the process. Efficient, thorough, and responsive service throughout.
I value the dedication of everyone involved and their swift response to our requests.
Excellent work; always with a high standard.
Why Choose Mimak Services?
Trusted partner to organizations across Canada
Wide network of skilled professionals across industries
Tailored recruitment solutions that adapt to your needs
Commitment to quality, speed, and care in every placement
Talk to our team today
We’re here to understand your needs and provide staffing solutions that help your business.